Return Policy

Return Policy

At STARHARBOR TECH LIMITED, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don’t worry, we have a very easy return process. We apologize for any inconvenience this may have caused.

What should you do when you receive a defective product?

If you are not happy with your recent purchase, please do the following:

1. Contact your sales manager through the website’s instant messenger or email within 30 days of receiving the product.
2. Provide photos or videos that clearly show the quality defects of the product.
3. Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method or account balance without having to return the defective product.

If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you.

Can I return or cancel my order if it is not a quality issue?

Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.

If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.

Returns and exchanges are only accepted within 30 days of receipt of the goods.

You will receive a refund without having to return the package if:

• the courier confirms that the package is missing or damaged in transit;
• STARHARBOR TECH LIMITED sent the wrong item or sent the wrong size/incorrectly printed product.

Can I return an item if it is worn, damaged or if the label has been removed?

Please only return items that are in the same condition as when you received them — undamaged and unwashed, with tags and packaging still attached.

Unfortunately, STARHARBOR TECH LIMITED cannot accept returns for items that have a non-returnable symbol on them, or for complimentary gift items.

Refund

STARHARBOR TECH LIMITED will process your refund within 7 business days of confirming your refund request. You can choose to have the refund go to your original payment account (credit or debit card refunds may take an additional 3–7 business days to reflect in your account). Thank you for your patience and understanding.

Shipping and insurance charges are non-refundable.

Cardholders are eligible to submit refund requests within 14 days after purchasing a service or a product.

Important Reminder

It is important not to return items to the sender’s address printed on the package, as this is not STARHARBOR TECH LIMITED’s designated official return address. Before initiating a return or exchange, kindly contact our sales manager in advance. Please only ship returned goods to the address provided by our sales manager; sending parcels to any other address may delay or block the processing of your return application.